Your satisfaction is our top priority!  If you are not 100% satisfied please contact us at hello@SheltonBeauty.com for support. All orders include a 30 day satisfaction guarantee from the date of delivery.  To maintain your security and privacy, we can only provide full customer support through our email support system. We will not be able to assist with refunds or exchanges through any social media accounts operated by Shelton Beauty™ and/or our employees.  Any returns and/or exchanges must be authorized by our support team.  Any returns received without authorization will be refused for security purposes.  We are unable to provide any shipping updates once your order leaves our facility.  All orders are processed within 1 to 4 business days.  Your purchase confirms that you also agree to the Shelton Beauty™ Terms of Service listed on our website at https://sheltonbeauty.com/policies/terms-of-service